Customer Care Program
at Right Way Auto Repair in Hamilton, ON

Customer Care Program at Right Way Auto Repair in Hamilton, ON

After Hours Drop Off

We understand your busy schedule can sometimes make it difficult to visit us during our regular business hours and that is why we provide you with an Early Bird/Night Owl key drop-box for convenient vehicle drop off. Simply bring your vehicle to our shop, fill out the form on the provided drop-off envelope, put your key in the envelope, and drop it through the key slot. The drop-box is secure and only accessible by our staff.

Shuttle Service

If your vehicle is being left for long periods, we offer a Courtesy Shuttle to your local home or office. When you make an appointment or come in for service, just mention that you need a ride. When your vehicle is ready, we will call you and if you need a ride back to our shop, just let us know - we will come pick you up!

Courtesy Vehicle

Right Way Auto Repair is glad to offer you a courtesy vehicle while yours is in for repairs and must be left at the shop until the end of the day. Due to the popularity of this option, we recommend that you book your service appointment and courtesy loaner many days in advance to ensure that you secure a courtesy loaner.

Free Pick-Up and Delivery Service

Because there is no greater luxury than your time, Right Way Auto Repair provides you with the effortless way to service your vehicle. We will pick up your vehicle, bring it to our shop, and when the repairs are completed, deliver it back to you serviced and ready for your next journey (with respect to required services). Our Pick Up/Delivery Service is available within 10 km radius.

Digital Inspections and Convenient Updates

Every time your vehicle comes into our shop we will perform a digital inspection. With the inspections we are looking for Safety concerns, Drivability concerns and Preventative maintenance. We will send this report and updates to you by email and/or text so you are kept informed of your vehicle's progress and its condition.

Car Repair Financing

Having unexpected auto issues or problems is always stressful, especially when we rely on our vehicles for everyday activities. Here at Right Way Auto Repair, we offer a variety of financing options through partnerships with lending institutions. Keep this in mind the next time your vehicle needs several repairs.

 

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